To often in business, we only here the negative comments, or the
complaints about the multitude of issues we do not perform to our customers
perceived level of satisfaction. In the case of my dealings with your company,
and particular Jennifer, I am writing to laud your companies efforts to make
the customer happy. For several days,
I had sought out companies to provide me with several canvas prints, that alone
was not a major issue, but when I needed them expedited, and requested an
actual ship date, you would have thought I was asking them to divulge company
secrets. On more then one occasion, I was told, when requesting a precise
ship date, to simply place the order, and we will send you an e-mail with a
delivery. When I tried to explain my situation, I would receive the same
response. Hardly the type of customer service I had hoped to encounter,
as I tried to purchase my products. It was not the fact they could not
supply the product, as requested, rather it was the fact they could not give me
basic information I needed to make my decision. Even when I
explained to them, all I wanted was an answer, to my question, they could not
understand my frustration.In my dealing
with Jennifer, I posed the question, she provided me with an answer, and more
importantly, direction on what was required of me to allow your company to meet
my needs. It was a perfect response, and she furthered that by asking me
to forward the order number, once I had obtained it, so she could insure it was
acted upon immediately. Obviously, the fact she and your production staff
were able to make my request a reality, was a large portion of my satisfaction,
but her hands on approach made the greatest impact in the process. Knowing that
someone on the other end is now acting as my advocate in getting the order
through the process makes the experience much easier on the customer side of
the process.I own a
manufacturing company, and know what it is like to get the expedited requests.
Sometime, it is virtually impossible, other times, it simply takes
someone who wants to make the customer happy. I am fortunate to have
found your company, and particular Jennifer, who made me feel that someone did
want to make me happy. Thank you again for all the effort put into
getting my order out the door. Thank you for the opportunity to be of
service to your company. We look forward to your response.
Jeffrey R
23 May 2013
As a graduating senior from a university,
money is not an easy thing to just throw away (except when the alcohol
calls, but that's a tale for another time). Canvas4life.com was a life
saver. Excellent online service, Exceptionally easy step-by-step
process, and guaranteed 4 day delivery? Perfect. I ordered 4 canvas
photos of our class in order to present to 4 of our professors during
our banquet. I was initially planning to order from Costco, but the
online service was being ridiculous. Thank everything that I managed to
find this site because it was so easy to order. After the magical 4
days, the pictures arrived and looked fantastic! They were a huge hit.
Diana N
23 May 2013
Hi, I just wanted to let you know that I received my canvas
today and I love it!
Kelly R
23 May 2013
This is our second order. We feel that canvas has more impact than just
a photo. The order process was easy with many steps to get just the
look we wanted, including cropping. It has been selected from over
1,500 submissions for display at a gallery show!
Delia H
22 May 2013
You outdid yourself. Not only did the pictures arrive a day
earlier then promised, but they look great as well. Again, thank you so
much for all your help. Please let the production staff know how much of
a happy customer they have created.
Jeffrey R
22 May 2013
It was easy for me to set up my canvas wrap prints online. They arrived
quickly and were packed extremely well. And most importantly,they look
beautiful!
I would definitly recommend Canvas 4 Life to my clients and friends.
Colin Q
21 May 2013
Very easy, very convenient, and great product. The only place I order my canvases from.
Jason H
21 May 2013
Only wish I have is that I could see the canvas full screen. Other than
that the options you give are great and the prices beat any others out
there. Believe me I have been looking.
Tracy K
20 May 2013
This web site is extremely helpful for someone wanting to be guided
through a canvas print order. Decision making flows logically from
inception to completion of order! If the product matches the quality
of the web site, I will come back with future orders from this company!
Beverly S
17 May 2013
Thank you for the canvas prints. The colors are amazing! I will
definitely order again and will recommend to my friends and family.
Sally G
17 May 2013
I was engaged a year ago in Rome, and decided to do something special
for my fiancee, so I decided to try this. The steps were easy to follow,
and it was exactly what I envisioned it to be: Quick, easy, and what I
desired. I highly recommend friends to use their services
Frederick F
16 May 2013
I ordered three pictures. Two are superb, one must have left the
facility incomplete in error! I called, got such a wonderful rep on the
line. She saw the problem when I emailed her a photo, and is having it
redone. As much as I was disappointed the pic wasn't right, The
wonderful service made the difference. I would not hesitate to order
ehre again, as well as refer to my friends. Shipping was fast and as I
wrote above, the other 2 were superb.
Betty L
15 May 2013
This is the second time I've used Canvas 4 Life and am thrilled with the
outcome. I had a photo of my granddaughter put on canvas and it's
clear, crisp and absolutely BEAUTIFUL!! We have had many compliments on
it. I've told friends & family of the great job you do. You guys
are the BEST!
A Very Happy Grandma
Greg H
15 May 2013
I am a repeat customer that was overjoyed at my first
experience with two prints. The order process was simple, well thought
out and the final product was more beautiful than I ever expected. In
fact, it was so nice that I decided to get a larger canvas for one of the
prints. When it arrived, the colors seemed off from the original. I
thought I had repeated the steps identically, but the result was somewhat
different. While the result was good, I did not feel it was as good as
the original order. Their customer satisfaction mission statement is fantastic
and they lived up to it perfectly. When I contacted them, through an
exchange of emails they offered without hesitation to redo the order at no
additional charge and to make certain that the enlargement on canvas met the
outstanding color and placement they achieved on the original order. I
received the replacement today and it is just perfect. They most
certainly lived up to their pledge of customer satisfaction. I will most
definitely order again and again from them and recommend them to our friends.
Ed S
14 May 2013
I ordered a canvas a couple of weeks ago from our trip to
Sedona in Arizona. It is a 32 X 16 and it is beautiful. Every time
I walk by it I am awed !
Cheryl K
14 May 2013
I had a
picture made for our daughter who's friend used said daughter while she
was dancing with fire fans. The friend used daughter as her final
project, and got an A. Picture is so awesome, I just had to get it made
large so we can enjoy it.
The process could not have been easier. I especially liked the fact that
the actual picture was used while I was deciding about 1.75 or 3"
frames. The rotating picture was waaay cool.
The whole process was a breeze. I just received an update that the
picture is winging its way to me as we speak. Only suggestion, a
tracking number - I'm kinda like to know exactly when things are going
to arrive. But shipping was free, so I guess it costs to track.
I can only hope the finished product is as good as the positive experience we have had to this point!
Karen G
13 May 2013
I have used Canvas 4 Life before and also been happy with the products. The canvases are clear, crisp and bright, and show no sign of fading after 5+ years on the wall. The website is clear and easy to use and provides helpful guidance on canvas size in relation to the resolution of the original picture.
Unfortunately on this occasion I was not at home when the canvas was delivered and the carrier left the package in the back garden exposed to the elements. By the time I came back from a weekend away the package was well an truly soaked by the rain that had fallen over the weekend. Although the canvas was well packaged some rain water had saoked through to the canvas itself.
I reported the problem to Canvas 4 Life and they offered a replacement striaght away without any quibble. The replacement arrived a few days later when my wife was in to receive it. The product itself was up to the usual high standard and the cusotmer service provided to resolve the problem was excellent.
Charlie H
10 May 2013
I love how i can make it to how i like it, i have used this site before and always fine it easy to do, people always think iv paid more than i have their that good. you couldn't gave someone a better present.
Gary S
10 May 2013
I GOT THE PICTURE YESTERDAY AND OPENED IT LAST
NIGHT. THEY MUST HAVE KNOWN WHAT I WANTED BECAUSE IT LOOKS GREAT!
MY WIFE WILL LOVE IT. WE ARE STILL GETTING SETTLED INTO OUR NEW HOUSE
AND ARE PLANNING ON GETTING SOME OF OUR WEDDING PHOTOS PUT ON
CANVAS. I'M GOING TO KEEP AN EYE OUT FOR THE NEXT TIME YOU GUYS HAVE
ANOTHER 25% OFF SALE AND WE WILL ORDER SEVERAL LARGER PRINTS FOR OUR
LIVING ROOM. I WAS GOING TO JUST ORDER THEM WITH THIS ONE BUT HAD A
FEELING THAT I'D PICK THE WRONG WEDDING PICTURES OUT :) THANKS
AGAIN!
Kenneth L
10 May 2013
Wow! I was a bit apprehensive about what the end product would look
like...you know the saying, if it seems too good to be true it probably
is too good to be true. Well, not in this case. The already amazing
photos that my daughter had taken were elevated to works of art! I can't
imagine what I would pay for something similar in a local shop. I'm now
looking through my photos to see what else I can have transformed.
Thanks so much Canvas4Life!
Tom P
09 May 2013